Item Added!

The item has been added to your shopping cart!

This message will dissappear in 5 seconds, or click anywhere to close this. close

Item added!
View compare list

close
Close

Frequently Asked Questions

How i can to be member?

You can be a member by registration at Pieroindonesia website. Click Log in and sign in. fill registration form or you can sign in thru Facebook or Google plus

I forget my password. What should I do?

You can click ‘login’ button at the top right of the screen and select ‘FORGOT YOUR PASSWORD?”. You will be asked to enter the email address that you used to register the first time. Link to change password will be sent to that email address.

Once you receive the email, please click the link and enter new password accordingly. When new password is confirmed, you can log in using the new password.

I want to update my profile and/or change my password. What should I do ?

Once you log in, please click button ‘My Account’ at the left of the screen to update your profile.

Click button ‘Change Password’ at the left of the screen to update your password.

Is it safe to pay online at Pieroindonesia.com?

it is. We will direct you to secure page when you do payment transaction

 

How long does it take to process my orders?

It will take approximately 2 (two) working days to process your orders, from the time we receive your full payment until package is picked up by courier. We will inform AWB# once package is picked up. Please add few more days for courier to deliver the package to your shipping address

Can Pieroindonesia.com send packages to outside Indonesia?

Currently we are serving only areas in Indonesia within service of our courier partner

Can I track delivery on my orders?

Yes, you can. We will inform you AWB# once package is picked up by courier and you can trace the delivery by two ways:

  1. Going into our website and trace the delivery in tracking page
  2. Going to courier’s website and trace the delivery directly

What are reasons that my orders can’t be processed?

We will try our best to always provide the products you have bought. However if you choose bank transfer as payment method and we haven’t received your payment within 1x24 hours, we can’t guarantee that the products will still be available.

Therefore please also make sure you pay within 1x24 hours after the order confirmation.

If I pay by bank transfer after 1x24 hours and stocks turn out empty, what will happen to my order?

We will contact you within 1 (one) working day after we receive your full payment and give you two options:

Option #1 – we will inform if product will still be available in later date and if you are willing to wait

Option #2 – in case product will not be available in later date or you are not willing to wait, we will reimburse the money you have paid

Therefore please always provide correct email address and/or phone number so we can contact you. Our reimbursement process will take 5 (five) working days after we receive confirmation from you

I have received my purchase but the size turns out too big/too small for me. Can I change the size and what should I do?

Yes, you can. Size change is allowed if it’s too big or too small for you.

  1. Please contact us at sales@pieroindonesia.com to inform us regarding the change, complete with order number so we can process faster.
  2. We will ask you to send the product back to us and also your bank account number. Please use the regular service to send the product back to us. Make sure the cost is mentioned in AWB. We will transfer the cost back directly to your bank account.
  3. The product must be in good and complete condition, never been used, never been washed and can be sold again. Otherwise we have the right to cancel the exchange.
  4. In case that stock is empty, we will inform and you have options to wait or to cancel.

Can I change the products I have paid in other models or colors ?

We are sorry but it’s not allowed to change models or colors of products once you have paid.

The products I receive are not the products I buy. What should I do?

What you should do is:

  1. Please contact us at sales@pieroindonesia.com to inform us regarding the problem, complete with order number so we can process faster.
  2. We will ask you to send the product back to us and also your bank account number. Please use the regular service to send the product back to us. Make sure the cost is mentioned in AWB. We will transfer the cost back directly to your bank account.
  3. The product must be in good and complete condition, never been used, never been washed and can be sold again. Otherwise we have the right to cancel the exchange.
  4. In case that stock is empty, we will inform and you have options to wait or to cancel.

I received damaged products. What should I do?

Please contact us at sales@pieroindonesia.com. We will ask you to send pictures of the damaged products and show what the problems are. Once we identify the problems, we will send the replacement to you free of charge. In case that stock is empty, we will inform and you have options to wait or to cancel.