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Returns Policy

Q: I have received my purchase but the size turns out too big/too small for me. Can I change the size and what should I do?

A: Yes, you can. Size change is allowed if it’s too big or too small for you.

  1. Please contact us at sales@pieroindonesia.com to inform us regarding the change, complete with order number so we can process faster.
  2. We will ask you to send the product back to us. Please use the regular service to send the product back to us. 
  3. The product must be in good and complete condition, never been used, never been washed and can be sold again. Otherwise we have the right to cancel the exchange.
  4. In case that stock is empty, we will inform and you have options to wait or to cancel.

 

Q: Can I change the products I have paid in other models or colors?

A: We are sorry but it’s not allowed to change models or colors of products once you have paid.

 

Q: The products I receive are not the products I buy. What should I do?

A: What you should do is:

  1. Please contact us at sales@pieroindonesia.com to inform us regarding the problem, complete with order number so we can process faster.
  2. We will ask you to send the product back to us and also your bank account number. Please use the regular service to send the product back to us. Make sure the cost is mentioned in AWB. We will transfer the cost back directly to your bank account.
  3. The product must be in good and complete condition, never been used, never been washed and can be sold again. Otherwise we have the right to cancel the exchange.
  4. In case that stock is empty, we will inform and you have options to wait or to cancel.

 

Q: I received damaged products. What should I do?

A: Please contact us at sales@pieroindonesia.com. We will ask you to send pictures of the damaged products and show what the problems are. Once we identify the problems, we will send the replacement to you free of charge. In case that stock is empty, we will inform and you have options to wait or to cancel.