You can be a member by registration at Pieroindonesia website. Click Log in and sign in. fill registration form or you can sign in thru Facebook or Google plus
You can click ‘login’ button at the top right of the screen and select ‘FORGOT YOUR PASSWORD?”. You will be asked to enter the email address that you used to register the first time. Link to change password will be sent to that email address.
Once you receive the email, please click the link and enter new password accordingly. When new password is confirmed, you can log in using the new password.
Once you log in, please click button ‘My Account’ at the left of the screen to update your profile.
Click button ‘Change Password’ at the left of the screen to update your password.
it is. We will direct you to secure page when you do payment transaction
It will take approximately 2 (two) working days to process your orders, from the time we receive your full payment until package is picked up by courier. We will inform AWB# once package is picked up. Please add few more days for courier to deliver the package to your shipping address
Currently we are serving only areas in Indonesia within service of our courier partner
Yes, you can. We will inform you AWB# once package is picked up by courier and you can trace the delivery by two ways:
We will try our best to always provide the products you have bought. However if you choose bank transfer as payment method and we haven’t received your payment within 1x24 hours, we can’t guarantee that the products will still be available.
Therefore please also make sure you pay within 1x24 hours after the order confirmation.
We will contact you within 1 (one) working day after we receive your full payment and give you two options:
Option #1 – we will inform if product will still be available in later date and if you are willing to wait
Option #2 – in case product will not be available in later date or you are not willing to wait, we will reimburse the money you have paid
Therefore please always provide correct email address and/or phone number so we can contact you. Our reimbursement process will take 5 (five) working days after we receive confirmation from you
Yes, you can. Size change is allowed if it’s too big or too small for you.
We are sorry but it’s not allowed to change models or colors of products once you have paid.
What you should do is:
Please contact us at email@example.com. We will ask you to send pictures of the damaged products and show what the problems are. Once we identify the problems, we will send the replacement to you free of charge. In case that stock is empty, we will inform and you have options to wait or to cancel.