Q: I have received my purchase but the size turns out too big/too small for me. Can I change the size and what should I do?
A: Yes, you can. Size change is allowed if it’s too big or too small for you.
Q: Can I change the products I have paid in other models or colors?
A: We are sorry but it’s not allowed to change models or colors of products once you have paid.
Q: The products I receive are not the products I buy. What should I do?
A: What you should do is:
Q: I received damaged products. What should I do?
A: Please contact us at firstname.lastname@example.org. We will ask you to send pictures of the damaged products and show what the problems are. Once we identify the problems, we will send the replacement to you free of charge. In case that stock is empty, we will inform and you have options to wait or to cancel.